Main topic: Introduction to customer service and caring for them. It includes the following subtopics:
1/ The importance of customer service and ways to care for them
2/ Ways to attract customers, gain their trust and loyalty, and retain them in a competitive environment
3/ Providing after-sales services and their importance in keeping the customer in contact with you
Main topic: Types of customers and includes the following subtopics:
1/ Internal client and external client
2/ Taking into account gender, age group, and culture when dealing with customers
3/ Customer personality types: assertive, hesitant, talkative, silent, and skeptical
4/ Knowing customers’ needs, expectations, and consumer behavior patterns
The main topic: Communication and developing the relationship with customers. It includes the following sub-topics:
1/ Paying attention to the first impression of meeting or communicating with the client
Main topic: Introduction to customer service and caring for them. It includes the following subtopics:
1/ Listening skills to the customer to understand his needs
2/ Verbal communication skills, choosing words, professional expressions, and tone of voice
3/ Non-verbal communication skills, knowledge of body language, facial expressions, eye contact, hand movements, and distance
4/ Written communication skills and choosing words and phrases professionally
5/ The importance of a professional appearance, good grooming, and the way one stands, sits, and speaks
The main topic is customer care channels and providing service to them, and it includes the following subtopics:
1/ Providing the service directly inside or outside the headquarters and the skills and punctuality it requires
2/ Providing the service over the phone: taking into account the tone of voice, voice level, and speed of speech
3/ Providing the service via the Internet, emails, and social media applications
4/ Providing the service through any other channels
The main topic is calming down upset customers and includes the following subtopics:
1/ Know the reasons for customer complaints and determine the reasons for their discomfort
2/ Ways to calm angry customers and do what you can to avoid their discomfort
3/ Managing psychological stress and ways to calm yourself down and control your anger
279 $
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Material Includes
The course lectures are recorded in audio and video for a lifetime.
Free lifetime management consultations.
Certification accredited by the partnering entity.
Certification accredited by the Cube Academy for Training.
Requirements
The Customer Service course does not have any specific entry requirements, such as a certain qualification or age.
The course is available to anyone who wants to study the practical application of various specializations in the field of customer service, even if he has no previous experience, practical background, or scientific knowledge in the field.
The program is designed to provide leaders with the necessary skills and knowledge in customer service and its effective systems, starting from scratch to professional mastery.
Tags
Target Audience
1. Companies and organizations.
2. Customers and users.
3. Employees in the customer service sector.
4. Managers and supervisors in customer service sectors.
5. Consultants and specialists in improving customer service.
6. Researchers and academics in the field of customer service.
7. Startups and small business owners who want to provide outstanding customer service.
8. Non-profit associations and institutions concerned with providing services to the public.
9. Technology companies and online service providers that rely heavily on interacting with customers via electronic channels.
10. Investors and business owners who want to understand and exploit opportunities for growth and innovation in the field of customer service.
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