This advanced training program aims to train participants on the concepts and applications of total quality management in universities and higher education institutions, and how it reflects on the quality of administrative and educational processes.
Therefore, it is considered one of the most important training programs in the field of education quality, as it reviews the experiences and case studies of countries that have previously applied the concepts of total quality to higher education institutions.
What Will You Learn?
- General concepts about total quality management
- Concepts of what constitutes higher education service
- Characteristics of higher education service
- Objectives of total quality management in universities and higher education institutions
- Dimensions of service quality in higher education institutions
- Topics of comprehensive quality management in universities and higher education institutions
- Stages of implementing the quality system in universities and higher education institutions
- Evaluation of quality processes
- Approaches to quality assurance in higher education institutions as a basis for evaluation
- Areas and methods of quality assessment in higher education institutions
- Experiences and case studies in the field of quality assessment and assurance in higher education institutions
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